If you are on the education template, field synchronization will automatically be established upon connecting the integration. If you have Campus Cloud customizations or Shape Software customizations, please let your Shape Software rep know about your customizations or reach out to our Support Team for help.
Once the Campus Cloud API Integration is connected, here’s how the day-to-day integration functions:
Shape will send a record to Campus Cloud one of 3 ways:
1. If there is a status change.
2. If incoming lead has campus name and the lead type is also the campus name.
3. If user transfers record from one system to another using the tab “Lead Info” using the “Transfer” button.
No, Campus Cloud lead do not run through Duplicate Management, meaning if duplicate leads come through then they will need to be managed manually.
No, it does not enter the system with the assigned user. They will assign via distribution rules setup in Shape.
Keywords: campus cloud, education, integration, API, academic, financial aid, admissions