A call UUID is the call identification number that provides us more information about the particular call including time of calls, direction, call status, hangup reason, etc.

Where to Find the Call UUID?

Find the call UUID on any call log or report in your system. You can find the UUID string of numbers in the calling productivity sidebar, the “Contact Log” tab, the “Call Log” report, “Voicemail Messages” report, “Missed Call”s” report, and “Call Recordings” report.

Why is the UUID Important?

Using calling on Shape Software? Have a question about a particular call? Email support@setshape.com with the call UUID and we can give you more details about the call status, hangup reason, etc.