Software Updates Status

Calling UUID Addition to Call Logs

Shape

February 3, 2022

2 min read

What is a Call UUID?

A call UUID is the call identification number that provides us more information about the particular call including time of calls, direction, call status, hangup reason, etc.

Where to Find the Call UUID?

Find the call UUID on any call log or report in your system. You can find the UUID string of numbers in the calling productivity sidebar, the “Contact Log” tab, the “Call Log” report, “Voicemail Messages” report, “Missed Call”s” report, and “Call Recordings” report.

Why is the UUID Important?

Using calling on Shape Software? Have a question about a particular call? Emailsupport@setshape.comwith the call UUID and we can give you more details about the call status, hangup reason, etc.

Where is the UUID?: You can find the UUID string of numbers in the calling productivity sidebar, the “Contact Log” tab, the “Call Log” report, “Voicemail Messages” report, “Missed Call”s” report, and “Call Recordings” report.