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Shape Software Technical Requirements

Updated April 29, 2022

Table of Contents

Shape Software is powerful business technology built with cutting-edge programming techniques and languages. Because of this, certain hardware and software minimums are required to use Shape Software successfully. Please go through our minimum technical requirements to ensure that your CRM will operate efficiently. Please note that some features within Shape Software do require more advanced hardware and software requirements and some plugins, extensions, ISPs, and VPNs installed on your individual device or network may impede your Shape usage. These specs outline minimum needs to operate Shape and does not guarantee that all features within Shape will operate at top performance standards, as newer versions and hardware become available and may be needed for new features and product rollou

A. Browser Requirements

  • The latest version of Chrome (Chrome is the preferred browser for Shape Software)
  • The latest version of Firefox (Firefox updates automatically to the most recent version)
  • The latest version of Safari (Safari updates automatically to the most recent version)

For the Shape Software supported browsers above, please ensure that your browser is set to accept cookies and that Javascript is enabled.

B. Operating Systems

  • Windows XP SP3
  • Windows Vista
  • Windows 10 or above
  • Mac OS X 10.10 or above

C. Flash Player

  • Minimum Flash Player 7 or above.

D. Webphone Software

  • Flash Player 10.1+ (10.3.183.5 or higher for Mac OS X Lion)
  • Google Chrome 11+, Internet Explorer 7+, Safari 5+, and Firefox 3.6+
  • JavaScript and Flash must be enabled
  • User must grant permission for Flash to access audio controls
  • The firewall should be set to allow RTMP, TCP, and HTTP traffic on the following ports: 1935, 843, 80 and 443
  • Microphone access permission granted

E. Monitor Resolution

To ensure proper rendering of Shape Software on your supported browser, we recommend that your monitor be set to a minimum resolution of 1280 x 1024 pixels or above.

F. Internet Connectivity & Bandwidth

  • For Shape Software users, we recommend an Internet connection that supports a minimum of 100kbps per user (both upload and download).
  • For Shape Software users with Dialer enabled, we recommend an Internet connection that supports a minimum 200kbps per user (both upload and download) when utilizing a web phone or a VoIP desk phone. Note that this requirement does not apply when using a traditional landline or a cell phone.
  • If the Shape Software dialer is being used with a traditional landline, 1 available inbound line per active user is required. The dialer will place one inbound call per agent in order to initiate an outbound dial to the lead.
  • Standard USB headsets should work with the dialer webphone. We recommend using an echo-suppression-enabled headset for best results.
  • Our Quality Assurance team constantly tests our products to ensure that all features are supported by the minimum technical requirements detailed above. Other system configurations may work but are not formally supported or tested by Shape Software.

Should you have any questions or require further details, please do not hesitate to contact our Shape Software Support Team. 

Phone: (888) 762-7211
Email:  support@setshape.com

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