Table of Contents
Support Guide
How to Manage Inbound Voicemail Recordings in Shape
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Shape Software
Uploading an Voicemail Greeting for your Inbound Calls
Inbound voicemail recordings are the voicemail greetings that customers will hear when you miss a call from an inbound call. Clients will have the opportunity to leave you a message. Reassuring the caller that they contacted the correct number or reached the person they intended helps reduce the number of hang-ups and wasted messages you’ll receive.
- Go to Settings>Inbound Voicemail Recordings
Start by clicking “Settings” in the top gradient navigation bar and click the “Phone Settings” dropdown on the left where you will find the “Inbound Voicemail Recordings” settings page.
- Upload your inbound voicemail greetings
Simply click and drag your audio file into the “Uploads” section or choose a file from your device to upload.This can also be set in your user profile under phone settings.
- Edit, playback, and delete your recordings
Click the “Choose” option in the Action column to edit, playback, and delete your voicemail recordings.
Note: Recordings must be MP3 format with bitrates of 320kbps or lower. Higher bitrates will not play back properly.
Frequently asked questions
Outbound Voicemail Drop: https://secure.setshape.com/outbound-voicemail-drop
Keywords: inbound voicemail recordings, MPS, MP4, MP3, greeting, upload, IVR, file format, personal greeting
