Integrated & Automated Phone Systems

vs. Traditional Phone Systems

Benefits of integrated & automated phone systems.

In the age of instant, on-demand digital communication, today’s sales teams have plenty of ways to close a deal. But consider that despite all of our communication advances, 92% of all customer interactions still happen over the phone.

Without an integrated, powerful, and efficient phone system built directly into your sales and CRM software, you’re not only wasting time but also paying a lot more than you need. Let’s take a closer look at whether an integrated dialer or traditional phone system is right for your team.

What is a Sales Dialer?

Sales dialers are phone systems that help your team contact prospects and clients. While some dialers are more powerful and automated than others, the right dialer will help make your sales outreach more efficient and streamlined by giving you the insights you need and saving your reps time.

Integrated Dialer vs. Traditional Phone System

There are several “traditional” phone systems available that include simple dialers, basic recording capabilities, predictive dialing, and more. However, integrated dialers like the one included in Shape Software can help your sales team be more effective because it syncs with our CRM, allowing you to create a “digital paper trail” of lead contact attempts, automatically log conversations and outcomes to appropriate records, intelligently route inbound calls, and save you money.


Over 21,000 Users Strong


Inbound/Outbound Calling


Automated Dialing

Some Systems

Local Presence

Some Systems


Some Systems


Some Systems

Call Recording

Some Systems

Click to Call

Some Systems


Some Systems

1:1 Sync With CRM

Track Call Outcomes

Activity Logs

Add Call Outcomes to Records

Track Call Activities

Price(per user, per month)



Upgrade to the all-in-one CRM, sales, and marketing automation software that will help you scale your company. Gain access to greater contact organization, fewer repetitive tasks, robust marketing and sales automation, and connected apps.

We can see our pipeline, including the sales process stages and the dollar volume at each stage. Since our inception 90 days ago, our pipeline has grown 100%

Jacqui Sabo | Vice President, Faciliteq

Best CRM for me out the 15 I've tested. I have spent several days using Pipedrive,Salesforce, Zoho, Freshsales, Close, Etc. and I did't get the same value

Anders Hansen | Self-employed, Lydstudiet

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