Call recording reports provide audio files and a detailed log of data collected from phone call records, including statistics on how many total and unique calls occurred (both inbound and outbound), the average length of calls, call dates and start and end times, which team and user handled the calls, statuses within the sales cycle, call statuses and outcomes, and to which campaigns the calls are related. These reports provide powerful insights into how your business’s sales process is functioning as well as metrics to evaluate and improve both individual and team performance.