AI that answers and makes calls—24/7.
AI answers inbound instantly, day or night. AI dials out, qualifies, and books. Live transfer to a rep with full context.
Trusted by 100,000+ customers since 2009.
AI calling
AI agent answered Priya Nair, qualified her, and booked a call — transferring to Alex now.
A tireless caller on your team.
AI agents pick up, dial out, qualify, and book—then hand the best conversations to your reps.
Every call answered, instantly.
AI picks up inbound calls 24/7, answers questions, and captures details—no voicemail.
- ✓ 24/7 inbound answering
- ✓ Natural conversation
- ✓ Details captured to CRM
Do you offer refinancing?
Yes! Let me grab a few details and book you in.
AI works your list.
AI dials out to new and aging leads, has real conversations, and logs the outcome.
- ✓ Automated outbound calls
- ✓ Handles common questions
- ✓ Outcome logged to CRM
Only warm calls reach reps.
AI asks your qualifying questions and scores intent before anyone on your team picks up.
- ✓ Custom qualifying questions
- ✓ Intent scoring
- ✓ Filters out tire-kickers
Appointments, booked automatically.
AI checks availability and books the meeting right into your calendar.
- ✓ Live calendar booking
- ✓ Confirmation sent
- ✓ Synced to the CRM
Hand off at the perfect moment.
When a lead is ready, AI transfers live to the right rep with full context.
- ✓ Live warm transfer
- ✓ Full context passed
- ✓ No repeating for the caller
Qualified — transferring to Alex C.
Picks up with full context.
From missed calls to always-on coverage.
Without AI calling
- After-hours calls go to voicemail.
- Aging leads never get dialed.
- Reps waste time on unqualified calls.
- Booking is a back-and-forth.
- Callers repeat themselves on transfer.
- Coverage stops when the office closes.
With Shape AI calling
- AI answers inbound 24/7.
- AI dials out and works the list.
- Only qualified calls reach reps.
- AI books straight into the calendar.
- Warm transfers carry full context.
- Round-the-clock coverage.
Every call handled—even at 2am.
AI calling plugs into your phone stack. It rides on the phone system, qualifies with AI lead scoring, books via calendar, and logs everything to lead management—so no opportunity waits for business hours.
You won’t be figuring this out alone.
Implementation help, human support, and continuing training come with the account — not as a paid tier you discover later.
A specialist sets up your workspace, brings across what you already have, and shapes it around how your team actually works.
24/7 AI answers for the quick questions, plus product experts by phone or email and a named account manager.
Live webinars every week, courses organised by role, and a searchable video library for whatever comes up next.
AI calling questions, answered
What do Shape’s AI calling agents do?
They handle inbound and outbound calls 24/7—answering questions, qualifying leads, booking appointments, and warm-transferring the best conversations to your reps with full context.
Can AI answer inbound calls?
Yes. AI agents pick up inbound calls instantly, hold a natural conversation, capture details into the CRM, and either book the caller or transfer them to a rep—so nothing goes to voicemail.
Can AI make outbound calls too?
Yes. AI can dial new and aging leads, handle common questions, log the outcome, and route promising conversations to your team.
Does AI qualify leads before a rep gets involved?
Yes. AI asks your custom qualifying questions and scores intent, so only warm, ready leads reach your reps. Deeper scoring lives in AI Lead Scoring.
What does AI calling integrate with?
It runs on Shape’s phone system and CRM and connects to the rest of your stack through native integrations, webhooks, and an open API. See Integrations & APIs.
Is AI calling secure and compliant?
Yes. Calls are handled with enterprise-grade security and encryption, and business communications use managed 10DLC registration—with compliance standards including SOC 2, HIPAA, and PCI.
Answer every call—automatically.
See how Shape’s AI calling agents handle inbound and outbound calls, qualify leads, and book appointments around the clock.
“This software has been a game changer. We’re a few months in and already more productive and more organized than ever before! Alex has gone above and beyond in our onboarding process helping us make this powerful tool our own. For a tech novice who needs his hand held sometimes I have been comfortable with each step of the process.”
Benjamin KonoMy Smart Team