Know what happens after send.
Opens, clicks, bounces, and unsubscribes on one dashboard. Every email’s stats sit right on the contact record. Email validation cuts bounces before they happen.
Trusted by 100,000+ customers since 2009.
Email engagement
Dana White opened “Refi offer” and clicked Apply now — logged to their record.
From “did it even land?” to a full paper trail.
Hit send and hope for the best.
Every open, click, and bounce tracked.
No idea who opened or clicked.
See exactly who engaged, and when.
Bounces pile up unnoticed.
Bounces flagged before they spread.
Unsubscribes tracked by hand.
Unsubscribes suppressed automatically.
Bad addresses tank your delivery.
Validation cleans lists before you send.
Stats live in a separate tool.
All of it logged inside the CRM.
Every email, fully accounted for.
From the moment you hit send to the click that follows—opens, bounces, unsubscribes, and validation, all in one place.
See every open and click.
Know exactly who opened, what they clicked, and when—on 1:1 and bulk email alike.
- ✓ Real-time open tracking
- ✓ Per-link click tracking
- ✓ 1:1 and bulk sends
From sent to delivered—accounted for.
Track every send and catch soft and hard bounces before they hurt your sender reputation.
- ✓ Sent & delivered status
- ✓ Soft vs hard bounces
- ✓ Sender-reputation safe
Opt-outs, handled for you.
Unsubscribes are captured and suppressed automatically, so you stay compliant without lifting a finger.
- ✓ Automatic suppression
- ✓ One-click unsubscribe
- ✓ Opt-out compliant
M. Alvarez unsubscribed from Newsletter.
Removed from future sends automatically.
Every email’s stats, on the record.
Opens, clicks, and bounces live right on each contact’s log—no hunting through separate reports.
- ✓ Per-contact email log
- ✓ Full send history
- ✓ Searchable in seconds
Validate before you send.
Email validation checks addresses up front—so invalid ones never drag down your delivery rates.
- ✓ Address validation
- ✓ Fewer bounces
- ✓ Protected deliverability
Every email, measured end to end.
Email engagement data flows into reporting & analytics, logs to every record in lead management, and powers your email automation—so you refine subject lines, links, and list quality with real numbers, not guesswork.
“This software has been a game changer. We’re a few months in and already more productive and more organized than ever before! Alex has gone above and beyond in our onboarding process helping us make this powerful tool our own. For a tech novice who needs his hand held sometimes I have been comfortable with each step of the process.”
Benjamin KonoMy Smart Team
Help before you need it, and after.
Most of the work of switching systems happens before go-live. That part is ours, not yours.
We move and organise your existing records so nothing has to be re-entered by hand.
A dedicated account manager for as long as you are a customer, plus experts by phone and email.
Support guides, video walkthroughs, and step-by-step tutorials for the questions that come up at 5pm.
Email tracking questions, answered
What does email engagement tracking show?
It records what happens to every email you send—sent and delivery status, opens, link clicks, soft and hard bounces, and unsubscribes—across both 1:1 and bulk sends.
Where do I see my email stats?
Two places: a centralized outgoing email report with open rates, click-through rates, bounce rates, and total unsubscribes, and a per-contact log showing the full send history on any individual record. See Lead Management.
How are bounces and unsubscribes handled?
Soft and hard bounces are tracked so you can catch delivery issues early, and unsubscribes are captured and suppressed automatically to keep your outreach compliant.
What is email validation?
Email validation checks addresses before you send, so invalid ones don’t drive up your bounce rate or damage your sender reputation—keeping lists clean and deliverability high.
How does Shape track opens and clicks?
Outgoing email is sent through compliant servers that protect your domain, enable open and click tracking, and honor opt-out requests—so tracking works without a fragile direct connection. See Email Automation.
Is email data secure and compliant?
Yes. Email activity is protected with enterprise-grade security, encryption, domain authentication, and compliance standards including SOC 2, HIPAA, and PCI.
Stop guessing. Start tracking.
See how Shape tracks opens, clicks, bounces, and unsubscribes on every email—and keeps your lists clean with built-in validation.