Text leads back before they cool off.
- Two-way, right in the CRM. Every SMS and MMS logged to the lead.
- Automate the follow-up. Triggered texts keep conversations going 24/7.
- Send at scale, compliantly. Bulk campaigns with managed 10DLC built in.
Trusted by 100,000+ customers since 2009.
Text inbox
Priya Nair texted after hours — Shape sent an instant reply and queued a rep task.
Meet leads where they actually reply.
Two-way texting, automation, and bulk campaigns—compliant and logged to every lead.
Real conversations, one inbox.
Text back and forth with leads from a shared inbox—every message on the record.
- ✓ Two-way SMS and MMS
- ✓ Shared team inbox
- ✓ Auto-logged to the lead
Is the rate still available?
Yes! Want me to lock it in?
Texts that send themselves.
Trigger texts on new leads, stage changes, or no-reply—so follow-up never slips.
- ✓ New-lead and stage triggers
- ✓ No-reply follow-up
- ✓ Business-hours rules
“Hi Priya, thanks for reaching out—quick question?”
No reply — follow-up text sent.
Reach your whole list.
Send segmented bulk texts for promos and announcements—personalized, not spammy.
- ✓ Segmented bulk sending
- ✓ Personalization tokens
- ✓ Opt-out handling
Send more than words.
Share images, video, and emojis to make messages pop and move deals faster.
- ✓ Images and video (MMS)
- ✓ Emojis and links
- ✓ Higher engagement
Deliverable and compliant.
Shape manages 10DLC registration so your business texts reach the inbox and stay compliant.
- ✓ Managed 10DLC registration
- ✓ Opt-out compliance
- ✓ Better deliverability
Texts get read—and replied to—fast.
Texting works best as part of the whole conversation. Shape logs every message to lead management, pairs with the phone system and email, and can trigger automated workflows—all from one thread.
From missed texts to instant conversations.
Without business texting
- Texting from a personal phone, unlogged.
- Leads wait hours for a reply.
- No way to text a whole list.
- Follow-ups depend on memory.
- Plain texts, no images or video.
- Compliance is a guessing game.
With Shape text messaging
- Two-way texting logged to the lead.
- Instant auto-replies, day or night.
- Compliant bulk campaigns in a click.
- Triggered follow-up on autopilot.
- Rich MMS with images and video.
- Managed 10DLC keeps you compliant.
Getting started is the easy part.
White-glove onboarding, real human support, and ongoing training — included with every Shape account.
A dedicated implementation specialist migrates your data and configures Shape around the way your team already works.
24/7 AI answers, real product experts by phone or email, and an account manager for the life of the account.
Weekly live webinars, self-paced courses, and a full video library covering every role on the team.
Text messaging questions, answered
What can I do with Shape text messaging?
Send and receive two-way SMS and MMS from a shared inbox, automate texts based on triggers, and run compliant bulk campaigns—all logged to the lead automatically.
Can texts send automatically?
Yes. You can trigger texts on new leads, stage changes, dates, or no-reply, with business-hours rules—so follow-up happens instantly without anyone lifting a finger.
Can I send images and video?
Yes. MMS support lets you send images, video, emojis, and links, which drives higher engagement than plain text alone.
Is bulk texting allowed?
Yes, when done compliantly. Shape supports segmented bulk sends with personalization and automatic opt-out handling, backed by managed 10DLC registration for deliverability.
What does texting integrate with?
Texting runs on the same platform as your CRM, phone, and email, and connects to outside tools through native integrations, webhooks, and an open API. See Integrations & APIs.
How does Shape keep texting compliant?
Shape manages 10DLC (A2P) registration for your business, handles opt-outs automatically, and protects data with enterprise-grade security and compliance standards including SOC 2, HIPAA, and PCI.
Start the conversation in seconds.
See how Shape’s two-way texting, automation, and compliant bulk sends keep leads engaged—right from your CRM.
“This software has been a game changer. We’re a few months in and already more productive and more organized than ever before! Alex has gone above and beyond in our onboarding process helping us make this powerful tool our own. For a tech novice who needs his hand held sometimes I have been comfortable with each step of the process.”
Benjamin KonoMy Smart Team