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10DLC is an acronym that stands for 10 digit long code. 10DLC are traditional landline and VOIP numbers used for voice communications. More and more businesses are using these numbers for texting instead of just calling, and carriers want to make sure the messages you’re sending are of high quality and not spam.
10DLC is the new standard for A2P (application-to-person) text messaging in the US, which applies to all SMS and MMS messages over 10 digit geographic phone numbers, also known as “Long Codes.” Major US carriers have announced their requirements for A2P messaging using 10 digit local US phone numbers, also known as 10 DLC. This new standard provides many benefits to our users including supporting higher messaging speeds and better deliverability.
For customers sending application-to-person (A2P) text messages (SMS and MMS) in the United States with more than five local 10-digit long codes (10DLC) — excluding toll-free — requires you to register your business and use cases with telecommunications carriers. Not registering can lead to a lack of deliverability with texting.
You must register for 10DLC if you send text messages traffic to the US by August, 2022 as mandated by the network operators. Your cost will be a $250 one-time fee for registration and $25 per month per system and will register each number currently in your system and future numbers as well. Failure to register may result in undelivered text messages to the desired location.
Get here by clicking on “Settings” in the navigation bar and navigating to “Phone Settings” on the left hand sidebar, or clicking the link below.
Phone Settings: https://secure.setshape.com/manage-call-settings
When you click on the “Register for 10DLC” button, fill out the form with the company name, owner’s full name, business address, business phone, email, EIN, and stock exchange information, if applicable.
For descriptions of how the company will use SMS/MMS, enter information about how you will be using text messaging. For example – “Direct communication with customer and updates on the status of their loan.”
For sample messages, enter messages that are likely to be sent from your business such as – “Thank you for inquiring about my services! Contact me at {User.Phone}, or visit me at {Company.Website} for more info and to schedule an appointment.” — or — “Hi {Lead.FirstName}, just wanted to give you an update to let you know that your paperwork has been sent to our processing department.”
Once registered, you will not need to register in the future, even if you get more phone numbers in the system, and the registration fee + monthly fees will be subtracted from your current usage credits.
This is the reason for 10DLC for your test messaging. 10DLC is the new standard for A2P (application-to-person) text messaging in the US, which applies to all SMS and MMS messages over 10 digit geographic phone numbers, also known as “Long Codes.” Major US carriers have announced their requirements for A2P messaging using 10 digit local US phone numbers, also known as 10 DLC. This new standard provides many benefits to our users including supporting higher messaging speeds and better deliverability.
No! Once registered, all of your Shape phone numbers will be covered, even numbers you add after enrolling!
While not mandatory, it is necessary if you are sending bulk communications from Shape to customers to increase your deliverability odds.
It will not! 10DLC is specifically for texting deliverability and does not affect calling.
If you number has been flagged as spam by carriers, we recommend replacing the flagged number with a new number from our provider.
Keywords: notifications, manage notification templates, templates, deliverability, 10DLC, register, phone settings, increased odds, testing, SMS, MMS, long code, short code, A2P
