Although Shape supports distribution rules as leads enter the system, some companies may want to distribute their leads prior to entering Shape.
Acquiring the Field Mappings for your Departments
Get here by clicking on “Settings” in the gradient navigation bar and navigating to “Sales & Marketing Automation” on the left hand sidebar, or clicking the link below.
Marketing Sources: https://secure.setshape.com/marketing-sources
The field mappings stay consistent from source to source. Scroll to the bottom of the opened source and search for “user” or export the field mappings to provide to your marketing company with instructions on which mappings to use.
For example “John Smith” to “Johnny Smith” but user IDs don’t change. You can get a list of the user IDs from the system admin or if you have access to Shape, you can find them in the Manage Users settings page: https://secure.setshape.com/users