Table of Contents

Support Guide

DNCscrub.com API Integration

Integration Summary

ShapeCRM integrates with the DNCscrub.com API to ensure compliance with Do Not Call (DNC) regulations. This integration is intended to verify phone numbers validity as well as identifying known litigators, thus preventing unwanted contact.

Process Overview

To activate DNCscrub.com integration it needs to be enabled in the integration settings area by Shape's Dedicated Support team. Please reach out to help@setshape.com to enable the integration for you.

A record’s primary number (which is the mobile phone) is automatically checked when created within the CRM.

The system categorizes the DNCscrub.com API response codes to determine the appropriate action for each phone number against the VALIDITY check as well as a separate call to check for KNOWN LITIGATORS.

If flagged, the specific reason is added to NOTES and the record is updated as:

Implementation and Functionality

Record Processing​

Records are processed and checked against DNCscrub.com’s validity API endpoint.

Complete List of Result Codes for Validity check.

The DNCscrub.com API returns specific single-letter codes indicating the status of each phone number checked. Here's a comprehensive list for reference:

Passed DNC

These codes indicate that the phone number has passed the DNC check, meaning it is not restricted by DNC regulations and can be contacted.

Failed DNC

These codes indicate that the phone number has failed the DNC check, meaning it is restricted by DNC regulations and should not be contacted.

Keywords: DNC, opt out, unsubscribe, dncscrub.com, integration, API, check, pass, fail, validity check, Do Not Call, regulation

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