Resetting your Password
If you forget your password, it’s easy to change from the login screen. Just hit the “Forgot Password” link and follow the steps to resetting your password. The forgot password link will take you to another screen that will ask for your username/email address. Type in your username/password and press “Recover Password.”
Administrator Access for Resetting User Passwords
Your system administrator can reset your password via the “Manage Users” settings page. If a user is having difficulties logging in, a system “Admin” role can easily open up that user’s profile and reset their password on their behalf. Simply click the user’s name and that will open up the user’s profile. Scroll down to the password block section. Note – system administrators do not need to know the current password, but new passwords do need to follow the password rules. Once the password is reset, the user can then login with their email address and new reset password at https://secure.setshape.com/login
Frequently Asked Questions
I am getting an error when trying to reset my password+
If you are receiving an error, please email help@setshape.com and our team will be happy to assist!