Integrations

Shape & LendingPad Integration

Shape Software
  • February 8, 2022
  • 7 min read
  • Integration Details

    With the LendingPad–Shape bi-directional integration, loan originators who are using Shape to automate their mortgage processes and to manage their lead & customer database, can seamlessly create new loans to LendingPad directly from within Shape. After the loan file creation, LendingPad will then update Shape moving forward with field updates, critical dates, and loan status changes. This integration maintains all important borrower documentation and correspondence in a single location.

    Integration Capabilities

    How to Connect LendingPad to Shape

    Simply reach out to your Account Representative or email support@setshape.com and we will do the rest! We will connect LendingPad on your behalf and keep you updated every step of the way.

    Fields that LendingPad will update in Shape:

    **Please note that if the SSN is not included in the initial push to LendingPad, fields like income bonuses, commissions, and overtime as well as housing expenses like hazard insurance, real estate taxes, etc. will not populate in LendingPad as they require the SSN.

    LendingPad Loan Statuses that Update Shape:

    Critical Date Tracking from LendingPad to Shape:

    Processing Date Tracking from LendingPad to Shape:

    Note: If you’d like to initiate an action off of a LendingPad critical date, navigate to Settings > Manage Automated Actions: https://secure.setshape.com/triggers. Here, choose the “Date” option in the “Trigger Type” and choose the critical date you’d like to initiate an action off of (such as send an email or text). Once you select the date, you can then initiate an action before or after the critical date.

    Frequently Asked Questions

    We recommend reaching out to LendingPad support at support@lendingpad.com to make sure that your import/export features are enabled. Please also make sure that your email in Shape matches your email in LendingPad.

    If your user GUID and import/export functionality has been successfully configured, you may not have enough information filled out to send the 3.2 file over to LendingPad. Navigate to the “Integrations” page and either require more fields to be filled before sending over the 3.2 file, or adjust the sending method to “API” which does not have any field requirements. The most common missed field is “Number of Units” to send with the 3.2 FNM file method.

    Shape can only sync to LendingPad one time to create the loan file. Once the synced file has been created, LendingPad becomes the parent file and any future updates can only come from LendingPad into Shape. This includes field updates, loan status updates, and critical date updates. If you try to push more information to LendingPad from Shape via the “Sync to LOS” button on a loan that has already been synced, you will get an error message letting you know that the loan file has already been created.

    When you use the “Sync to LOS” or an automated push from Shape to LendingPad, the file will populate in your “Leads” pipeline. If the email for the user in Shape matches the email for the user in LendingPad, the Loan Officer, Loan Officer Assistant, and Processor assignment will maintain in the push over to LendingPad.

    LendingPad automatically creates new loan files in Shape if there is a new loan file that is not already synced between systems. Often, Shape customers will download the 3.2 FNM file and upload the record into LendingPad instead of using the “Sync to LOS” feature. Manually importing a 3.2 file will cause a duplicate file in Shape because the record in Shape will not be tied to the loan ID and a new duplicate record will be created in Shape from LendingPad.

    LendingPad creates new records in Shape based on the Loan, and duplicate management in Shape is based on the unique loan identifier called the loan GUID. If you have multiple loans with the same borrower in LendingPad, it will create multiple files within Shape.

    If you’ve imported data into Shape that has overlapping records that are also in LendingPad and then initiate the bulk export from LendingPad to Shape, this will cause duplicates as duplicate management from LendingPad is based on the loan ID. The best way to use the export from LendingPad and a data migration is to first do the push from LendingPad and then after use the import with duplicate management functionality, which will reduce the chance of duplicates and also have the most accurate data.

    Please allow for 15 minutes for updates from LendingPad to reflect in Shape. If you’re not noticing updates after 15 minutes, please make sure that the loan file is synced with LendingPad.

    If you add multiple critical dates into the “Critical Dates” section of LendingPad, LendingPad will send Shape the status that is furthest along in the loan status workflow. For example, if you update the “Initial Submission, Approval, Clear to Close, and Funded” statuses in one update, Shape will receive the “Funded” status and the other date and time stamps of the other statuses will appear in the critical dates section.

    In newer systems, records in Shape are automatically synced via an automated trigger based on the “Application Completed” Shape status. Some systems may not have this automated trigger configured and requires a manual button press to send the details to LendingPad. If you’d like an automated push to LendingPad, please contact support@setshape.com for assistance or set up a trigger to “Push to LOS” on the status or action of your choosing.

    Not all critical dates are considered a loan status according to the API. Critical date tracking can be found in the “Tracking” tab while LendingPad loan statuses will reflect in the “LendingPad Status” dropdown and will update the corresponding Shape status. If you need to make any adjustments to your triggers due to newly created or edited statuses within Shape, you can do so via triggers that can be found in the “Manage Triggers” settings page. To change loan statuses and critical dates in LendingPad, open up a loan file and navigate to loan application > critical dates > edit. From there, input the relevant statuses and dates. After entering the dates, the system will automatically update the status within LendingPad when the dates entered are reached and will reflect in Shape within 15 minutes after the status has been applied in LendingPad.

    Yes, if you use the “Recreate Loan” option within the lead details page via the “LOS” dropdown, you can create a brand new loan file in LendingPad that is synced to the single record in Shape. Recreating a loan file will create a brand new loan file in your LOS system and ignore the existing loan file connection. This action will only sync this Shape record with the new loan from your LOS. You must confirm the action in order to proceed. Please note that if you make updates to the older loan file in LendingPad, it will no longer update the Shape record, only the new loan file will update the record within Shape after recreating a new loan.

    You can find the Loan GUID from within Shape or from within your LendingPad.

    In Shape, find the Loan GUID in the “Tracking” tab within the record, the loan GUID only appears after the record has been synced with LendingPad. If the record has not yet been synced between systems, you will not see a GUID number.

    You can find the Loan GUID from within LendingPad by opening the loan up and the GUID will be found in the URL in the top bar (it is the number after the last forward slash – / in the URL)

    Keywords: lendingpad, integration, critical date, status, LOS, 3.2, 3.4, GUID, API, lendingpad FAQ, loan status, processing, trigger, milestone

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