Shark Tank in Shape Software

What is a Shark Tank?

What happens to records that don’t result in a closed/won deal? Often times they’re moved to a nurture status. But if you’re looking to get more mileage out of your records, consider the shark tank tactic.

The Shark Tank is an effective way to revitalize aged or neglected records. The idea is to allow other users the opportunity to claim records that haven’t resulted in a deal. Other reps can pull from - or steal - those records that fall under your shark tank rules. This type of structure can be automated to ensure opportunities aren’t being left behind and have the chance to be re-worked.

Also, consider Re-Distribution rules in your Distribution Settings.


What’s The Difference Between Record Pool & Shark Tank?

The record pool is where unassigned records live whereas Shark Tank is where records go that have already been assigned, but neglected. You can create Shark Tank rules via the settings pages to define when records can appear in the Shark Tank to be stolen from the neglecting user.


Where is the Shark Tank?

The shark tank can be accessed by going to the icicle/tooth-looking icon in the gradient navigation bar. Users can view neglected records and claim the record to work and remove that contact from the shark tank. By default, there are no shark tank rules defined, so if you do not see any records in the Shark Tank, create Shark Tank rules.

Finding the Shark Tank:  The shark tank can be accessed by going to the icicle/tooth looking icon in the gradient navigation bar.

Finding the Shark Tank: The shark tank can be accessed by going to the icicle/tooth looking icon in the gradient navigation bar.

Using the Shark Tank:  Here, users see the list of neglected records and can choose the one they feel they have the best chance of converting. Users can simply “Claim Record” to move it into their prospects to work.

Using the Shark Tank: Here, users see the list of neglected records and can choose the one they feel they have the best chance of converting. Users can simply “Claim Record” to move it into their prospects to work.


Defining Shark Tank Rules

Define when records can appear in the Shark Tank to be stolen from the neglecting user.

Configure Shark Tank Rules:  To define your shark tank rules, go to “Settings” in the gradient navigation bar and navigate to “Shark Tank” under the System Configuration section.

Configure Shark Tank Rules: To define your shark tank rules, go to “Settings” in the gradient navigation bar and navigate to “Shark Tank” under the System Configuration section.

Managing Shark Tank Rules:  To edit and delete pre-existing rules, use the “Action” dropdown in the table.

Managing Shark Tank Rules: To edit and delete pre-existing rules, use the “Action” dropdown in the table.

Managing Shark Tank Rules:  To create new rules, click on the “Create New Rule” button in the upper right hand corner.

Managing Shark Tank Rules: To create new rules, click on the “Create New Rule” button in the upper right hand corner.

Managing Shark Tank Rules:  Add a name to your rule and turn the rule status “On” if you’d like this rule to become active.

Managing Shark Tank Rules: Add a name to your rule and turn the rule status “On” if you’d like this rule to become active.

Managing Shark Tank Rules:  Select the record type that this rule applies to. For example, you might not want to send your closed deals to the Shark Tank due to inactivity from closing the deal.

Managing Shark Tank Rules: Select the record type that this rule applies to. For example, you might not want to send your closed deals to the Shark Tank due to inactivity from closing the deal.

Managing Shark Tank Rules:  Choose when and why records are distributed to the shark tank. If the main check mark is selected, then choose what conditions will send the record to the shark tank. In the example above, this is creating a rule to send the record to the shark tank if the record has not updated with field changes, status changes, calendar events, notes, or tasks in 3 days.

Managing Shark Tank Rules: Choose when and why records are distributed to the shark tank. If the main check mark is selected, then choose what conditions will send the record to the shark tank. In the example above, this is creating a rule to send the record to the shark tank if the record has not updated with field changes, status changes, calendar events, notes, or tasks in 3 days.

Managing Shark Tank Rules:  Choose when and why records are distributed to the shark tank. If the main check mark is selected, then choose what conditions will send the record to the shark tank. In the example above, contact attempts are not activated. However, if activated, you can send the record to the shark tank if there have been no call, sms messages, or emails in a particular amount of time.

Managing Shark Tank Rules: Choose when and why records are distributed to the shark tank. If the main check mark is selected, then choose what conditions will send the record to the shark tank. In the example above, contact attempts are not activated. However, if activated, you can send the record to the shark tank if there have been no call, sms messages, or emails in a particular amount of time.

Managing Shark Tank Rules:  Choose when and why records are distributed to the shark tank. If the main check mark is selected, then choose what conditions will send the record to the shark tank. In the example above, records that have not reached the “Application” status in 14 days will be distributed to the Shark Tank. Add more status rules by clicking the “Add Status” button below.

Managing Shark Tank Rules: Choose when and why records are distributed to the shark tank. If the main check mark is selected, then choose what conditions will send the record to the shark tank. In the example above, records that have not reached the “Application” status in 14 days will be distributed to the Shark Tank. Add more status rules by clicking the “Add Status” button below.

Managing Shark Tank Rules:  Limit the number of record claims users are able to steal. If checked, this will stop users from over-extending themselves and stealing too many records from the shark tank.

Managing Shark Tank Rules: Limit the number of record claims users are able to steal. If checked, this will stop users from over-extending themselves and stealing too many records from the shark tank.


Need More Help? Contact us at support@setshape.com