The Record Assignment Permissions settings page within Shape Software allows you to choose which user roles have permissions to assign and re-assign records to users in Shape.
Start by clicking “Settings” in the top gradient navigation bar and selecting the “User & Permissions” dropdown on the left-hand side to find the “Record Assignment Permissions” settings page
Record Assignment Permissions: https://secure.setshape.com/lead-permissions
Here you will see the options for user roles. User roles that have a check mark will allow any user in that role to assign and re-assign records within Shape.
Any role left unchecked here will not have the permission to assign records in your system. Your Shape system comes defaulted to only allow Admins to assign records.
If you’d like to limit the amount of user assignments per day, check the “User Assignment Limit” check mark and enter in the maximum amount of records to assign per day.
Please keep in mind that when selecting the limit for assignments per day, this also includes records assigned through distribution rules and can cause issues with distribution if you don’t account for those numbers. If users reach their limit, they will not be assigned any more records until the following day.
Your Shape system comes defaulted to only allow users with the Admin role to assign/re-assign records.
Absolutely! This is set up through distribution caps on the distribution rules settings page.
You can limit how many leads your users can receive hourly, daily, or monthly!
Distribution Rules Guide: https://setshape.com/support-guides/distribution-rules-in-shape-software
By default, the User role in Shape will be able to change the status on records they are assigned. However if you need them to change the status on multiple records, this can be done from the Role Permissions settings page by checking the box for “User” on the “Multi-Change Status?” row.
This is due to your record visibility being set to “View Assigned Records only”. You can still see the record from a list view and add a note but if you are not assigned to the record, then you will be unable to open them or call/text/email them in Shape.
Keywords: records, assignment, admin, director, manager, user, portal user, lite user, limit, cap, record, customize, configure assignment, user permission