Use this API call to gather total talk time for your reps within a particular date range or for all time
To get users’ total talk time, send an authorized GET request to https://secure-api.setshape.com/api/get/user/talktime
Get user talk time with these parameters:
The authentication token must be passed in the request header for every API request. You can find and generate your authentication token in your system settings page under “API Integrations.”
JSON request body formatting example:
{
“user_id”: “10”,
}
Upon success, the server returns HTTP codes and messages in the header with some additional elements and properties that are set by the server, such as id.
{
“message”: “User total number of calls fetched successfully”,
“total_calls”: 52
}
