Courses/Communication and Calling Tools
CourseCommunication and Calling Tools
Handle calls, texts, and emails inside Shape for clear, organized conversations.
1Manage Phone Settings in ShapeBack to Courses Manage Phone Settings in Shape Communication and Calling Tools Handle calls, texts, and emails inside Shape for clear, organized conversations. 13%…2Inbound Call Routing in ShapeLearn how inbound call routing in Shape controls call flows, IVR menus, assignment rules, and missed call handling for every phone number.3Call Scripts and Custom Call Flows in ShapeLearn how scripts and custom call flows in Shape guide outbound calls with real-time data, tokens, and dynamic, role-based UI.4QuickFire Connect in ShapeLearn how Quickfire Connect in Shape routes inbound leads instantly with real-time pop-ups, fast assignment, and immediate calling.5Outbound Voicemail Drop in ShapeLearn how outbound voicemail drop in Shape lets teams leave pre-recorded messages instantly and move on without staying on the line.6Inbound Voicemail Recordings in ShapeLearn how inbound call voicemail recordings in Shape control call greetings, voicemail inbox messages, and IVR experiences for missed calls.7Call Outcomes and Status-Based Filtering in ShapeLearn how call outcomes in Shape work with status-based filtering to improve call reporting, guide users, and keep workflows.8Inbound Block List in ShapeLearn how the inbound block list in Shape blocks unwanted calls and texts, preventing spam numbers contacting your team.