Don’t just take our word for it.
Over 2,000 positive reviews from 100,000+ customers who run their business on Shape. Here’s what they say about the platform—and the team behind it.
Over 2,000 positive reviews
Shape CRM Made Easy with Outstanding Support
I signed up for Shape CRM a couple of months ago, and it's been phenomenal. One of the biggest reasons is Alex Hammond. He's always quick to respond, communicates clearly, and genuinely cares about helping you succeed. Whenever I have a question or need assistance, I know I can count on him. Shape CRM has streamlined my business, and Alex has made the entire experience effortless from day one. I highly recommend both Alex and Shape CRM.
GoogleExceptional Customer Service
Working with Elyas on my support cases has been a wonderful experience! He is incredibly patient, knowledgeable, and always goes above and beyond. I actually requested a screen-share session with him, but learned that a separate team handles those. He would be such a stellar addition to that team—I know customers like me would love it! Big thanks to Elyas for all his help.
GoogleThe Team Made All the Difference
The team at Shape has been fantastic. Kevin set us up with Dani Dunn and Alex Hammond and our team has been thrilled thus far. Dani has consistently gone above and beyond to ensure the system is aligned with our needs (which is a lot!) After a thorough set-up process, we are now using Shape for our CRM. We feel great about our decision and are confident our team is positioned for even more success in the future as a result of this partnership.
GoogleThe Difference Great Support Makes
Stewart has been endlessly helpful while we integrate Shape into our system. He answers questions immediately, and has put up with many of them. Our team is now fully on board with Shape, and after trying many CRM's, we have finally found one that we couldn't be happier with. Thank you to Stewart for all he has done for our team! We appreciate you so much!
GoogleEasy to Use and Ahead of the Curve
The team at Shape have been great! The onboarding process was very smooth and quick. The product is intuitive and easy to use. They're at the forefront of technology especially as far as CRMs go. Shout out to the team that helped Corey, Jimi, and Dani. A special shout out to Corey as an Account Manager, has been a huge help!
GoogleAlexander Hammond – Fantastic customer service!
A shout out to Alexander Hammond – our Shape software rep. Alex has been incredibly helpful with guiding us through the software. His quick response time is very much appreciated. He walks us through our questions often with screen shares which makes the learning curve easier. Alex combines great knowledge and patience in every call. Thanks for everything you do Alex. Ralph
GoogleBuilt with Teams and Daily Operations in Mind
Shape Software CRM delivers a clean, efficient, and highly integrated platform for managing leads, communication, and workflows. Under Stewart’s leadership, the system has become noticeably more intuitive and powerful, offering smart automation and reliable tools that help teams stay organized and productive. It’s a strong choice for any business looking for a modern, user-friendly CRM built with real operational needs in mind.
GooglePerfection in a CRM!
Ease of use, great functionality, most importantly a new team member can be productive almost immediately thanks to the well-considered UX/UI. If you want to increase your sales, look no further! The implementation is a breeze and the Shape team is phenomenal when it comes to answering questions and making onboarding a breeze.
G2Easy Setup and Immediate Results
Shape CRM is a great tool and I love working with Alex Hammond. He helped me get up and running. This tool already helped me bring in past clients and stay in front of my internet leads.
GoogleShape Was Customized Exactly for Our Business
Shape has been awesome to work and more importantly my AE Alex Hammond has been great. He helped me setup Shape to work with my business just how I needed it. Highly recommend!!
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What people mention most
Across 2,000+ reviews, customers consistently highlight Shape’s responsive support, smooth onboarding, and the flexibility to fit their business—plus the results they see once they’re up and running. Summarized from customer reviews
“Responsive, knowledgeable, and genuinely invested in your success.”
“Guided setup and migration had us live in days, not weeks.”
“Tailored to our exact workflow—without a developer.”
“More organized, faster follow-up, and more deals closed.”
Rated 5 stars by thousands of teams.
Every review reflects a real customer’s experience—from first lead to closed deal. Want the same result?
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