Learn how Shape’s AI Calling and AI Texting automate customer conversations, answer questions, schedule appointments, transfer calls, and assist your team 24/7. AI Calling & Texting Shape’s AI Calling and AI Texting allow your organization to automate customer conversations while maintaining complete control over how and when AI interacts with your customers. Whether you’re answering […]
Your team has valuable conversations every day, but listening to every call recording isn’t realistic. Shape’s AI Insights helps turn those conversations into information your team can actually use. AI Insights analyzes recorded calls made through Shape and can provide call summaries, searchable transcripts, sentiment analysis, AI scoring, coaching feedback, recommended next steps, and more. […]
Shape’s AI Call Insights automatically transcribes, scores, and analyzes every phone call, leveraging advanced AI technology to give your team a competitive edge. In the “Call Log” section of the Contact Log tab, you’ll find a wealth of data at your fingertips: AI call scores, call durations, insightful summaries, call recordings, user details, outcomes, and […]
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