Learn how Shape’s AI Calling and AI Texting automate customer conversations, answer questions, schedule appointments, transfer calls, and assist your team 24/7. AI Calling & Texting Shape’s AI Calling and AI Texting allow your organization to automate customer conversations while maintaining complete control over how and when AI interacts with your customers. Whether you’re answering […]
Learn how AI Insights automatically records, transcribes, scores, summarizes, and analyzes phone calls in Shape Software using customizable AI prompts and workflows. AI Insights Call Analysis AI Insights automatically analyzes recorded phone calls using artificial intelligence to provide actionable summaries, transcripts, coaching recommendations, compliance reviews, and follow-up suggestions. Rather than listening to every call manually, […]
Shape’s AI Call Insights automatically transcribes, scores, and analyzes every phone call, leveraging advanced AI technology to give your team a competitive edge. In the “Call Log” section of the Contact Log tab, you’ll find a wealth of data at your fingertips: AI call scores, call durations, insightful summaries, call recordings, user details, outcomes, and […]
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