What is AI Calling & Texting in Shape? Shape’s AI Calling and AI Texting handle routine customer conversations for your team. AI can answer inbound calls around the clock, follow up with new leads, answer common questions, schedule appointments, and hand the conversation to a person whenever human help is needed. You stay in control […]
Your team has valuable conversations every day, but listening to every call recording isn’t realistic. Shape’s AI Insights helps turn those conversations into information your team can actually use. AI Insights analyzes recorded calls made through Shape and can provide call summaries, searchable transcripts, sentiment analysis, AI scoring, coaching feedback, recommended next steps, and more. […]
Shape’s AI Call Insights automatically transcribes, scores, and analyzes every phone call, leveraging advanced AI technology to give your team a competitive edge. In the “Call Log” section of the Contact Log tab, you’ll find a wealth of data at your fingertips: AI call scores, call durations, insightful summaries, call recordings, user details, outcomes, and […]
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