Support/Compliance

Compliance

5 guides to help you get the most out of Shape.

Compliance

Gathering TCPA & First Party Consent

New Compliance That Can Impact You Starting in 2025, new TCPA consent and FCC policies will bring significant changes, particularly targeting lead generation practices and enhancing consumer protections. Here are the key updates: Specific Consent: The FCC’s new rule mandates that prior express written consent must be obtained on a one-to-one basis. This means consumers […]

12 min read
Compliance

DNCscrub.com API Integration

Integration Summary ShapeCRM integrates with the DNCscrub.com API to ensure compliance with Do Not Call (DNC) regulations. This integration is intended to verify phone numbers validity as well as identifying known litigators, thus preventing unwanted contact. Process Overview To activate DNCscrub.com integration it needs to be enabled in the integration settings area by Shape’s Dedicated […]

3 min read
Compliance

Stir/Shaken

Spam and robocalls have become an increasingly significant problem in the US, leading to consumers losing trust in businesses. STIR/SHAKEN is a set of protocols designed for businesses to gain back this trust by authenticating the businesses making calls and the caller ID used in them. STIR/SHAKEN stands for the Secure Telephone Identity Revisited (STIR) […]

2 min read
Compliance

Marketing Compliance Features

Tracking Your Marketing Data Shape’s Marketing Compliance tab allows you to track the effectiveness of your marketing campaigns, optimize your marketing spend, and gain insights into customer behavior. By capturing UTM (Urchin Tracking Module) data, you can measure which campaigns drive traffic and conversions, calculate key metrics like CPC (Cost Per Click) and CAC (Customer […]

3 min read
Compliance

10DLC Phone Number Registration

What is 10DLC? 10DLC is an acronym that stands for 10-digit long code, and 10DLC registration means that your number is registered through a third-party organization called The Campaign Registry (TCR). It’s a process designed to ensure a positive and secure consumer experience and protect the performance of your text campaigns. 10DLC is the new […]

10 min read
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