Customer reviews

Don’t just take our word for it.

Over 2,000 positive reviews from 100,000+ customers who run their business on Shape. Here’s what they say about the platform—and the team behind it.

5.0
★★★★★
2,000+ verified reviews
5★
4★
3★
2★
1★
LeaderG2 Reviews Top Rated ★Google Reviews Top RatedCapterra Top PerformerSourceForge
Reviews

Over 2,000 positive reviews

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J
Jenna A.Hiring ManagerJan 3, 2019
★★★★★

Shape Software CRM

Shape Software is our most valuable business tool. Forget about complex and expensive CRM tools, Shape is the first software system that actually makes the salesman's job easy. In addition, Shape's development team is always rolling out new and improved features on a regular basis, which makes me feel confident that they take pride in keeping up with current technology.

Capterra
K
Kevin B.Owner / Loan OriginatorDec 26, 2024
★★★★★

Shape and Corey Chase are AWESOME!

I love it! I'm learning and growing and grateful for a product built for MY industry. My account executive, Corey Chase, is amazing and has really helped me up my game with my clients. Highly recommend!

A
Ariel SOct 3, 2023
★★★★★

Great CRM System!

We've tried many CRM tools, but Shape Software stands out. It's intuitive, powerful, and cost-effective. Managing leads and communication has never been this efficient.

Google
R
Rayyan SSep 5, 2023
★★★★★

Powerful System

Shape Software has transformed our business operations with its powerful communication tools and easy-to-use platform. The communication package is a great value, and the support team is always ready to assist.

Google
W
Waheed M.Sep 5, 2023
★★★★★

Amazing experience and Amazing service

Great onboarding experience and easy to navigate user interface. We use Shape CRM to manage outbound marketing calls for our family business and it integrates seamlessly with other apps. Highly recommend!

Google
F
Fabriccio T.Jun 10, 2023
★★★★★

Shape is so versatile, I highly recommend it!

I've never discovered such y an easy approach to automate operations and save time when following up with leads as Shape has. I love how user-friendly it is since it adapts to your requirements and is simple to use.

G2
M
Mery Cris D.May 11, 2023
★★★★★

The best and amazing CRM

Very helpful when it comes to communication and organizing tasks. It’s easy to communicate and leave notes for managers too. Our company has used this for more than 2 years it’s been very helpful in managing and delegating tasks.

SourceForge
M
Ma. Amor R.May 10, 2023
★★★★★

Fantastic CRM and very good for communication and project management.

I like the most of this CRM is because it is very user friendly and able to make our daily task more convenient. Very good and very helpful. It will make your daily task more easier and more convenient. It is so great!

SourceForge
M
Mary Joy B.May 10, 2023
★★★★★

Amazing CRM! One of the best in the Market!

Shape Mortgage Software can help lenders improve efficiency, reduce costs, and enhance the borrower experience by providing a more streamlined and automated mortgage process.

G2
V
Vanessa Grace C.May 9, 2023
★★★★★

Easy to use software for managing contacts.

It keeps all my contacts in one place and makes it easy to do outreach efficiently. I don't think there is something that I don't like about Shape Software. It helps me stay organized and lets me dial down a list of contacts easily.

G2

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Customers say

What people mention most

Across 2,000+ reviews, customers consistently highlight Shape’s responsive support, smooth onboarding, and the flexibility to fit their business—plus the results they see once they’re up and running. Summarized from customer reviews

SupportPositive

“Responsive, knowledgeable, and genuinely invested in your success.”

OnboardingPositive

“Guided setup and migration had us live in days, not weeks.”

FlexibilityPositive

“Tailored to our exact workflow—without a developer.”

ResultsPositive

“More organized, faster follow-up, and more deals closed.”

By the numbers

Rated 5 stars by thousands of teams.

2,000+Verified reviews
5.0Average rating
100k+Customers
98%Recommend Shape

Every review reflects a real customer’s experience—from first lead to closed deal. Want the same result?

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